FAQ
Frequently Asked Questions (FAQ)
Effective Date: March 14, 2025
1. Where do you ship?
We currently ship only within the continental United States (the lower 48 states). Orders outside this region are not accepted at this time.
2. Do you offer free shipping?
Yes. All orders include free standard shipping. There are no hidden fees or additional shipping charges at checkout.
3. How long does it take to process my order?
Orders are processed within 2–3 business days (Monday through Friday, excluding holidays). Once processed, your order is prepared for shipment.
4. When will I receive my order?
After shipment, delivery typically takes 3–14 business days, depending on your location and carrier conditions. You will receive a tracking email once your order has shipped.
5. Which shipping carriers do you use?
We work with trusted carriers including USPS, FedEx, UPS, and regional delivery services to ensure your order arrives safely.
6. How can I track my order?
Once your order ships, you will receive an email with your tracking number and a direct link to track your package. If you need help tracking your order, contact us at support@vacationhomefurnishings.com or call +1 (310) 997-0451.
7. What payment methods do you accept?
We accept the following secure payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- Klarna
- PayPal
- Google Pay
- Apple Pay
We do not accept cash, checks, money orders, or any other payment methods not listed above.
8. When will my payment be charged?
Your payment method is charged immediately when your order is placed. All transactions are processed securely through encrypted payment systems.
9. Can I cancel my order?
Yes. Orders can be canceled for a full refund if they have not yet shipped. If the order has already shipped, you may request a return after receiving your order. For full details, please review our Return and Refund Policy.
10. What is your return policy?
We accept returns within 14 days of receipt if the item is unused, undamaged, and in its original packaging. Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. For more details, see our Return and Refund Policy.
11. How do I start a return?
To start a return, contact our Customer Support team at support@vacationhomefurnishings.com or call +1 (310) 997-0451 within 14 days of receiving your order. Provide your order number and reason for the return, and we’ll send instructions and return authorization details.
12. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 14 days. Depending on your bank or credit card provider, it may take up to 30 days for the refund to appear in your account.
13. What if my order arrives damaged?
If your order arrives damaged, take photos of the packaging and item(s) and contact us within 48 hours at support@vacationhomefurnishings.com. We’ll arrange a replacement or refund at no additional cost.
14. What if I received the wrong item?
If you receive the wrong product, please contact us immediately. We’ll provide a prepaid return label and send the correct item at no extra cost.
15. What if my order never arrived?
If your package has not arrived within the estimated delivery time, contact us at support@vacationhomefurnishings.com or +1 (310) 997-0451. We will investigate with the carrier, and if confirmed lost, we’ll issue a replacement or refund.
16. How do I contact customer service?
You can reach our Customer Support team during business hours:
Vacation Home Furnishings
Email: support@vacationhomefurnishings.com
Phone: +1 (310) 997-0451
Address: 810 20th Street, Unit 4, Santa Monica, CA 90403, USA
Customer Support Availability: Monday - Friday, 9:00 AM - 6:00 PM (PST)
We’re always happy to help with questions about your order, payment, shipping, or returns.